Refund policy

This policy applies to T-shirts bought from Rude Toad at rudetoad.co.uk. Nothing here affects your statutory rights.

Changed your mind

You can tell us you want to cancel within 14 days of the day you receive your order. Once you have told us, you have a further 14 days to send the shirt back.

Please contact us before returning anything, so we can log the return and check we have your details right. Email info@rudetoad.co.uk.

For change-of-mind returns and wrong-size returns, you pay the return postage. We recommend a service with proof of posting, because the parcel is your responsibility until it reaches us.

You are welcome to try the shirt on, exactly as you would in a shop. Please do not wear it beyond that. Shirts should come back clean, unwashed and in a condition we can resell. If a shirt comes back with a reduced value because of the way it has been handled, we may make a reasonable deduction from the refund.

If you bought more than one shirt as part of a multibuy offer, or used a promotional code, the refund for a returned shirt is worked out from the amount you actually paid for that shirt after those reductions, not from its full individual price.

Faulty, damaged, incorrect or not as described

This is handled separately from change of mind. Email info@rudetoad.co.uk with your order number and a photograph and we will put it right. Where an item is faulty, incorrect or not as described, Rude Toad covers the reasonable cost of returning it.

Refunds

Refunds go back to the payment method you used. We process refunds within the timescales required by UK consumer law once we have received the shirt back, or once you have given us proof that it has been sent.

Returns address

Rude Toad, 110 Coppice Road, Rugeley, WS15 1NR

Please contact us before posting anything to this address.